Always obey all New Zealand laws, including speed limits, signs, and signals.

Strictly adhere to a zero-tolerance policy for driving under the influence of alcohol or drugs.

Maintain the registered vehicle in excellent mechanical and aesthetic condition, ensuring it has a current Certificate of Fitness (CoF) and is always clean and odor-free.

Maintain valid driver's licence, including a Passenger (P) endorsement, vehicle registration, and commercial insurance.

Notify aRide of any changes to your licence status/conditions as soon as is practical.

Comply with maximum driving, work hours and breaks to prevent fatigue (e.g., maintain a logbook and take required breaks).

Immediately report any accidents, traffic violations, or law enforcement encounters while on the Aride platform.

Treat all riders, aRide staff, and other road users with respect, courtesy, and professionalism at all times.

Provide service to all riders without discrimination based on race, gender, religion, nationality, disability, sexual orientation, or any other characteristic.

Follow the suggested route from Google Maps promptly and efficiently. Only deviate or make stops with the rider's clear request or permission.

Do not disclose or misuse a rider's personal information, including names, contact details, or ride destinations.

Offer reasonable assistance with rider luggage, especially for elderly or disabled riders.

Maintain good personal hygiene and dress in a neat, decent, and appropriate manner.

Maintain a comfortable cabin environment (e.g., adjust air conditioning and moderate music/radio volume upon request).

Avoid last-minute cancellations without a valid reason, if you need to cancel a ride, please do so as promptly as possible.

Arrive at the designated pick-up location promptly and notify the rider via the app if an unavoidable delay occurs.

Collect fares and process transactions exclusively through the aRide app. Never solicit or accept cash payments for rides booked via the platform.

Communicate professionally with riders, and only use contact information provided by the app for ride-related issues (e.g., coordinating a pickup).

Promptly report and return any lost items left in the vehicle to the rider or your local police station.

Physical, verbal, or sexual assault, harassment, or misconduct of any kind is strictly prohibited.

Making unwanted, non-emergency contact with a passenger after a ride is complete (unless to return a lost item).

Any attempt to manipulate the app, pricing, or GPS location to increase fares, or use a fake/shared account.

Carrying personal guests, friends, or family in the vehicle while on an active aRide ride.

Carrying any weapons in the vehicle that are prohibited by law or company policy.